Job Details
Your roles and responsibilities:
• Provide the team with technical assistance and support for incoming queries and issues related to computer systems, software, and hardware (this may be in person / via MS Teams / over the phone / via email).
• Hardware asset management.
• Install, modify, and repair computer hardware and software.
• Follow up with staff to ensure that the issue has been resolved.
• Printing / scanning support (IP printing, shared network printing, local printers etc.)
• Logging of all queries via the online Help Desk System.
• Collections and deliveries of hardware, software, and printer consumables.
Education and Experience:
• A Matric certificate along with a qualification in IT Fundamentals, A+, N+, or similar.
• 0 - 6 months of experience as a help desk technician or similar role.
• Proficiency in Windows / Mac OS.
• Experience with remote desktop applications and help desk software.
• Some experience with desktop hardware support.
• A+ and N+ or relevant on the job experience dealing with computer and network troubleshooting.
• Valid driver's license and your own reliable vehicle.
• Good attention to detail and ability to show initiative.
• The ability to work flexibly and with enthusiasm.
• The ability to communicate well with people at all levels verbally and in writing.
Location - Cape Town
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