Customer Service Advisor

Job Details

Company | Concentrix
Position |  Customer Service Advisor
Location | Cape Town, South Africa
Date Posted | 8/9/2025
Salary | R8 000 + R1 000 per month (campaign specific allowance)

Responsibilities:

• Working towards consistently achieving and exceeding set targets
• Consistently applying agreed behavioral and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
‘• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face

Education and Experience:
• Have at least 8 months experience working in an international BPO contact center customer service environment (essential)
• Passed Grade 12
• Ability to work shifts aligned to United States business hours
• Proficient in English verbal and written communication
• Are self-motivated and highly responsible

Will be a plus:
• Have knowledge of the Health Care industry
• Worked in environment with patient care

Apply Here